Personal Information Confidentiality
All the information we request from customers is used to gather usage information as we constantly work to improve our customer service and user experience on the website. In addition to the aforementioned, information gathering enables Kaya Casino to monitor player traffic patterns and overall site usage.
Personal information; such as your name, address, e-mail address, shipping information, phone number, credit card or other payment information; requested upon registration and any subsequent customer surveys and questionnaires on Kaya Casino is considered confidential and will be used only to notify you of any account activity, transactions, sending cash-out checks, software updates, deposits and withdrawals.
Your Internet Protocol (IP) address may be utilised to assist in technical server problem analysis, investigation and rectification. Your IP is also used in website management processes and general demographic information gathering. Signing up translates your consent to the usage of your information for the above-mentioned purposes. Customers remain nondescript in data collection unless first entry is through third party. Your personal details are retained for internal use and purposes and are not disseminated to outside/ third parties.
In the event that your information is shared, it will be to partners and affiliates acting on our behalf such as personnel, independent contractors, agents execute rewards and/or promotions under a confidentiality agreement. Sharing of your information will only be done to the extent necessary to provide a service or product you have requested or to finalise transactions. Furthermore, release of information will be in cases of compliance with the law, for the enforcement of terms and conditions, the protection of Kaya Casino and its customers’ rights and safety, fraud protection and credit risk reduction.
Communications and advertisement
Subsequent to signing up on KayaOnlineCasino.com, customers and clients will be contacted via email, phone call or SMS about promotions, questionnaires and competitions, sweepstakes, newsletters containing updates about Kaya Casino operations and upgrades and affiliate information. KayaOnlineCasino.com may contain tracking software for confirmation of receipt and opening of email. An opt-out option is available for clients who wish not to receive correspondence of this nature.
Your privacy of information including your transactional activity is encrypted and protected with 256 bit SSL Security certificate. This is standard procedure across most financial institutions. Note that internet communication and data transmission through this medium provides little to no guarantee of information security by nature, so all interactions are at your own risk. Be assured that we have a technical team that works around the clock to keep up-to-date with security programmes and procedures. Your security is a priority to us.
Your winnings are kept confidential and all information regarding this is stored securely in our operating environments.